A: If you need to modify your order, pleaseย email us immediately of placing it (within 24 hours).ย Our support team checks emails daily and will do their best to assist.
Once an order has been packed and the tracking number has been sent, it is processed automatically and cannot be modified or canceled.
Please ensure all order details are correct before finalizing your purchase.
Q: Do you ship worldwide?
Yes, we ship worldwide, including to Europe, the Middle East, Central Asia (such as Kazakhstan), North America, and most major international destinations.
EU countries
Norway & Switzerland
Middle East (e.g. UAE, Saudi Arabia)
Central Asia (e.g. Kazakhstan)
North America
Q: Are there any additional customs fees after checkout?
A: ย No. We prepay customs duties and import taxes for worldwide orders. For example, in EU countries, no customs fees wiall be applied, as they are managed through our IOSS number.ย
Please note: for certain remote areas or small islands, additional charges may apply. If this affects your order, our team will contact you in advance.
A:ย All orders will be shipped from our facility in China. Our shipping operations run from Monday to Friday, excluding public holidays.ย
A: Bankcontact, IDEAL, Visa, MasterCard, Apple Pay, Google Pay, etc.
A: Please be aware that we do not accept returns due to high international shipping fees. Previous return reasons include sizing issues such as pants being too baggy or large.
Please ensure you select the correct size and feel free to contact us for further assistance. You can return the goods only if they are default kindly ensure that you reach out to our support service within 14 days of receiving your package to initiate any returns. Kindly note that we can only accept returns within this 14-day window from the date of parcel receipt. Contact info@ninetyroll.co with your reason for return, before shipping your item.
A: We do not accept exchanges from one size to another. If you are not satisfied with the size, you may place a new order in another size.
A: Prices are displayed in your local currency based on the country you are viewing from. For example, customers in Canada will see prices in CAD, those in Poland will see prices in PLN, customers in Russia will see prices in RUB, and those in Australia will see prices in AUD. For regions without a specific local currency, prices will default to Euro (โฌ). We ship worldwide!
ย
Q: What happens if my package is lost?
A: If a parcel is confirmed lost due to logistics issues or force majeure (such as loss during transit, customs issues, or packages marked as delivered but not received), Ninety Roll will provide a one-time reshipment solution in accordance with our Lost Parcel Policy.
Parcel loss policy
A parcel may be considered lost due to logistics carrier responsibility or force majeure, including but not limited to:
- Loss during international transit
- Customs delays, seizure, or clearance issues
- Tracking status shows โDeliveredโ but the customer did not receive the parcel (e.g. porch theft or misdelivery)
In such cases, despite the actions or failures of third-party logistics providers, we will arrange free reshipment, we will provide a one-time voucher equal to the original order value for the customer to reorder the item. If the original item is out of stock, the voucher may be used to select an alternative item of the same value.
Our Resolution Policy
If a parcel is confirmed lost under the circumstances above:
- We will arrange one (1) free reshipment of the original order at no additional cost.
- Reshipment will be processed after verification with the logistics carrier.
Reshipment will be arranged after verification with the logistics carrier. This process may take up to seven (7) business days. The replacement order will be shipped using the same or an equivalent shipping method.
ย
Refunds & Limitations
Once a free reshipment has been dispatched, the original order is no longer eligible for a refund. Refunds will only be considered if:
- The replacement shipment is also confirmed lost.
- The replacement parcel is returned to us by the carrier.
Customer Responsibilities
To help us assist you efficiently, customers are required to:
- Provide a complete and accurate shipping address
- Monitor tracking information once provided
- Contact us within 7 days of the latest tracking update if an issue occurs
Failure to do so may affect eligibility for reshipment or support.
Fraud Prevention Notice
To protect our customers and our business, Ninety Roll reserves the right to:
- Decline reshipment or refund requests in cases of suspected fraud or abuse
- Request additional verification before processing a reshipment
Contact Us
If you believe your parcel has been lost, please contact our support team at:
info@ninetyroll.co
Include your order number and tracking details for faster assistance.
The Downtown pants feature a baggier, more relaxed fit compared to the Pinnacle pants in the same size.
- Turn the garment inside out before washing to protect the fabric, coatings, and printed graphics.
- Fasten all zippers and hook-and-loop closures.
- Use an additive-free technical detergent, such as Nikwax Tech Wash or NST Outerwear Wash.
- Do not use household detergents, bleach, or fabric softeners, as they may reduce water repellency and breathability.
- Machine wash on a synthetic cycle at 30ยฐC (86ยฐF) with a maximum spin speed of 800 rpm.
- After washing, apply the spray evenly to the outer fabric, paying extra attention to high-wear areas.
- If the product requires heat activation, tumble dry on low heat (max 60ยฐC / 140ยฐF) according to the manufacturerโs instructions.
- If heat activation is not required, allow the garment to air dry naturally.
- Add a wash-in waterproofing treatment (such as Nikwax TX.Direct Wash-In or Grangers Clothing Repel) during a second wash cycle.
- Follow the waterproofing product manufacturerโs instructions for drying. Some products require low-heat tumble drying to activate the treatment, while others do not.
- After normal washing, air dry naturally in a well-ventilated area away from direct heat and sunlight.
- Do not tumble dry unless restoring the DWR finish with a product that specifically requires heat activation.
- Always air dry your jacket and pants thoroughly after each day of use, even if they only feel slightly damp.
- Store the garment only when it is completely dry to help prevent mold, odors, and premature wear of the DWR finish.
- Avoid prolonged compression when storing the garment to help maintain its shape and performance.
- Reapply a DWR treatment whenever water no longer beads on the fabric surface.