CONTACT
CUSTOMER SUPPORT HOURS:
Monday – Friday 9:00am – 5:00pm GMT+1
We reply daily excluding weekends, public holidays
CONTACT:
Before contacting us, please note:
Tracking & Assistance
Q: How can I track my parcel?
A: You can track your parcel using the email you provided during checkout.
Q: What if I haven’t received my parcel?
A: If your parcel has not arrived within 14 days, please contact us at info@ninetyroll.co.
Q: Why didn’t I receive a confirmation email?
A: If you didn’t receive a confirmation email, it could be due to:
- A typo in your email address.
- Your email inbox is full, causing your server to reject our message.
Shipping & Delivery FAQ
Q: Are there any customs fees when purchasing from the EU?
A: No, there are no additional customs charges for orders placed from the EU. We cover duty and custom fees under our IOSS number. If you are ordering from other countries, please contact us via email or text for confirmation.
Q: When and where will my order be shipped from? How long will it take?
A: Your order will be shipped from our nearest warehouse in China via air freight. Once it reaches your country, it will be handed over to your local postal service for the final stage of delivery. Please expect a shipping duration of 7–15 days from the date of dispatch.
Q: What logistics company will be used to ship my order from the website?
A: We employ a two-tiered shipping approach:
- International Logistics: Handles the initial phase of transportation.
- Local Postal Services: Manage the final stage of delivery, including carriers like Bpost, Colisprive, UPS, or DPD. The choice of carrier depends on the most cost-effective and efficient rates available in your region.
Q: What are the average shipping times by country?
Refer to the following list for average shipping times based on location:
- Australia: 11 days
- Austria: 10 days
- Belgium: 10 days
- Canada: 11 days (may experience delays due to strikes)
- Czech Republic: 16 days
- Estonia: 11 days
- Finland: 9 days
- France: 10 days
- Germany: 8 days
- Hungary: 10 days
- Ireland: 15 days
- Italy: 12 days
- Latvia: 13 days
- Liechtenstein: 14 days
- Malta: 13 days
- Netherlands: 11 days
- Norway: 10 days
- Poland: 10 days
- Romania: 14 days
- Slovakia: 14 days
- Spain: 10 days
- Sweden: 12 days
- Switzerland: 11 days
- United Kingdom: 8 days
- United States: 9 days
The average delivery time for most countries is 11 days.
